Return and Exchange Policy
At EMIZ, we are dedicated to providing luxury products with the highest quality standards, and our customers' satisfaction is our top priority. Please review our Return and Exchange policy below:
- Final Sale: Due to the luxury and glass-based nature of our products, all purchases are final and non-refundable once the transaction is complete.
- Shipping Damage: Products may be exchanged if they are broken or damaged during transit. This is subject to notifying us within 24 hours of delivery, accompanied by clear photos of the product and the original packaging.
- Incorrect Orders: Exchange is available if the product received differs from the original order.
- Product Condition: To be eligible for an exchange, the product must be in its original, unused condition.
- Right of Refusal: EMIZ reserves the right to refuse any exchange request that does not meet the criteria mentioned above.
